To honor all customers who pre-paid for an Elamant Paycard, we have commenced issuing refunds. All Elamant members who pre-paid for an Elamant Paycard via credit card, BTC, or directly to Elamant South Africa via FNB qualify for this refund. We understand that some members may have paid their sponsors or may have not yet received a refund for direct payments to the Company. All Elamant customers requesting a Paycard refund need to provide the following information:
- Member ID
- Member Name
- Value of Paycard Payment
- Date of Paycard Payment
- Proof of Paycard Payment
- Form of Paycard Payment (i.e., Credit Card; BTC; FNB; Sponsor ID; Other)
Upon receipt of the above information, our compliance team will validate details and ensure Paycard refunds are immediately processed. To ensure ALL customers who are entitled to a refund receive a refund, we invite customers to submit a refund request to firstname.lastname@example.org and include the above list of proof of payment and member ID.
If paid by Credit/Debit card
For customers who paid for the Elamant Paycard via credit card, Elamant will submit a request for refund via our credit card processing system; once verified and processed, it takes 5-10 days for refund completion (as per terms of our third-party credit card processing system).
If paid by FNB
For customers who paid for the Elamant Paycard via FNB, Elamant will submit a request for refund and credit their member account EWallet; once processed, it takes 5-10 days for refund completion.
If Paid directly to a sponsor or another person directly
If customers paid directly to their Sponsor, it is the Sponsor’s responsibility to coordinate a refund via consultation with Elamant upon submission of full verification requirements.
If paid by BTC
While we have a no-refund policy for any payments via BTC, Elamant will honor any customers who paid via BTC. Upon successful verification, Elamant will submit a request for refund and credit their member account EWallet; once processed, it takes 5-10 days for refund completion.