How can I get access to my refund for the Elamant Paycard?

To honor all customers who pre-paid for an Elamant Paycard, we have commenced issuing refunds. All Elamant members who pre-paid for an Elamant Paycard via credit card, BTC, or directly to Elamant South Africa via FNB qualify for this refund. We understand that some members may have paid their sponsors or may have not yet received a refund…

What is the current status of the Elamant Paycard?

Due to third-party vendor issues beyond our control, we have had to put a hold on finalizing the Elamant Paycard until the third-party system is fixed.  As a result, we wish to apologize to our customers for this unexpected delay and issue refunds to all Elamant Customers who pre-ordered the Elamant Paycard.  Once the platform is remediated,…

What is a Pilot Program?

Refer to Elamant Policies and Procedures v5.0 (Clause11.0 Elamant Pilot Program)  The Elamant Pilot Program invites Premium Members to use, on a trial basis, pre-release or beta features that are in development and not yet available to all. Beta Services may be subject to additional terms and conditions, which Elamant will provide to you prior to your use of the Beta…

What is Elamant’s membership refund policy?

Refer to Elamant Policies and Procedures v5.0 (Clause 6.0 Refund Policy)  A first-time Elamant Member may cancel his or her membership for ANY reason within 72 hours (3 days) if membership is paid with a Credit/Debit card and receive a full refund to the Credit/Debit card used to complete the membership purchase.*     *This refund guarantee applies to new membership enrollments paid by credit/debit…

What is a Premium Code (P-Code) and what can I use it for?

Refer to Elamant Policies and Procedures v5.0 (Clause 2.0 Definitions)  A Premium Code (or P-Code) is an encrypted, unique digital code that is used for the purpose of activating or renewing a membership.  The Premium Code (or P-Code) will extend membership for 28 days of Premium membership. The customer will have access to all Premium membership benefits. This code may…

Where can I find detailed information about each of the membership Pricing tiers?

Refer to Elamant Policies and Procedures v5.0 (Clause 4.0 Membership)  Any person or individual (18 years of age and older) who has successfully completed the registration process in the Elamant Portal is considered an Elamant Member  and can select one of three membership tiers: basic, standard, or premium.   Our Basic membership is for customers who have subscribed to the basic level of Elamant Membership…

How do I qualify for an Elamant Crypto Wallet Withdrawal?

To be “Qualified” for a Crypto Withdrawal, a Member, Founder, or Consultant must meet or abide by the following terms and conditions. All crypto payments will be made in USD-C, the world’s leading digital dollar stable coin. You can find more information about this by visiting their website https://www.circle.com/en/usdc   Member must have an ACTIVE Premium Membership subscription – If a withdrawal request is…

What is KYC and why do I need it?

Know Your Customer (KYC) is an aspect of due diligence that deals with the precise identification of customers. To protect the company and our customers from fraud, all customers who qualify for any financial transaction on the platform are required to pass KYC.  This process may involve submitting personal information like a national ID, passport, proof of…